FAQ

Note: Shipping setting is a sore topic. But it's rewarding when you do it right (almost) and painful when you do it wrong. Below you'll find all the basics. (If this still doesn't help with your complicated shipping settings, contact us for support!)

• What Google wants mostly mirrors what shoppers want: The shipping cost shown on Google matches that on your landing page or at least not lower. Even better, free shipping.
• Setting up shipping services in Google Merchant has its perks: You can apply the services to all products or groups of products (more on this below)
• Same product, same country - multiple shipping services: Google will calculate and show shoppers the lowest rates.

1. Step 1: Service settings

Choose Shipping & Returns tab under the Tools section, then Add Shipping Service

• Shipping service name: Make it distinguishable.
• Countries: It's where the products governed by this service will be headed to
• Currencies: It's those of the target countries. Make sure they also match currencies stated in your feeds 

2. Step 2: Delivery time

• Order cutoff time: the time before which orders must be placed in order to process them on the same day.

• Time zone: in which cutoff time is calculated.

• Handling time: First box: Minimum business days it takes you to process an order. Same-day processing means minimum = 0

  Second box: Maximum number of business days it takes you to process orders.

• Transit time: add the possible range of business days this service could take (for example, 1 to 5)

• More transit time: This allows you to config your shipping even more granularly based on regions in each country. Only applicable for United States, France, and Australia.

Set your holidays if needed

3. Step 3: Shipping rates

Once configured properly, you should be able to see the shipping setting applied to your product.

• Feeds from our app will carry the original language and currency of your Shopify product's original data. For example, if your source products are in English and priced in USD, your product feed will be in English and USD, no matter whether you're using a currency converter and/or a language app.

Note: We haven't supported multi-lingual feeds just yet.

• But you can **always add additional countries** of sale as destinations to your feed, as long as your feed language and currency are supported in your target countries of sales.

Navigate to the Content API feed in your Google Merchant

Add additional countries of sale to your existing feed(s). By doing this, Google will show your products to the target countries in your feed original language + in the currency of those countries of sale (auto-converted by Google).

They will stay there for 30 days, then they will expire. This is to keep a stable source of items if you're running any ads. But please note that syncing is not available from the moment you delete the app, so your items will remain static. Mismatch errors might happen.

Technically you don't have to. If you still want to use other functions of the app (setting up Google Ads, for example), just keep it. If you only need a tool to submit your feed, then we'd advise choosing just one app to avoid submitting duplicated items. This will also help us spot the issue from our app for you as they won't be mixed up with items from other apps! You can either disconnect your Google Merchant ID to the Google Channel app or delete it.

Yes! FeedNexa allows you to generate custom XML feed URLs that can be copied or downloaded. You can use these feed files to submit your product data to any external platform that supports XML feeds, such as affiliate networks, email marketing tools, or third-party ad platforms.

Technically no. Our app only works behind the scene, without having to load any code on your storefront, so it won't affect site loading speed. However, if you spot something unusual, just let us know so we will check!

Yes, FeedNexa provides flexible options — you can choose to include all variants or only the first variant in your feed, depending on your needs.

Yes, FeedNexa supports submitting both the original (full) price and the sale (discounted) price to your feeds. This ensures that your product listings display accurate pricing information across all advertising platforms.

Indeed it can. Our app takes the HTML format of your description from Shopify to submit to Google Merchant, so all multi-media will remain intact. This means your customers can still see all of them vividly on the Google Shopping tab.

For sure! Simply go to the product that you want to change the image and just change them in-app. Changes won't be reflected in Shopify unless you allow them upon hitting "Save".

• Copy the link to the XML feed created by FeedNexa.

1. Go to Google Merchant Center Next.
2. Click on ⚙️> Data source from the right-top menu.
3. Click the Add product source button.

Add product source

• Choose Add products from a file

You can select the fetch frequency, use the URL that you just copied from the FeedNexa app as above, pasting it into the File URL field. Then click "Continue".

File URL

• At times, you may notice a difference in the number of products displayed in our app compared to those shown on your GMC. This is likely because the scheduled fetch time has not yet occurred, preventing Google from updating the latest changes to your feed. In such cases, you can manually click Update to synchronize the data.

Result

Data source setup

• After the fetch is complete, you can view the correct number of products in the Feeds tab and check the status of each product. Please note that depending on the total number of products, this process may take a few seconds or a couple of hours.

Data sources